November 2007 

The Salvation Army is committed to protecting your privacy. This statement explains how we will use and protect any information that we collect from you on The Salvation Army website(s). The Salvation Army is a church and registered charity (Central Trust: Registered Charity No. 214779, and in Scotland SC009359; Social Trust: Registered Charity No. 215174, and in Scotland SC037691; Republic of Ireland: Registered Charity No. CHY6399.

Under the Data Protection Act, we have a legal duty to protect any personal information we collect from you. We do not pass on your details to any third party or government department unless you give us permission to do so or the law requires/permits it.

We have structured our website so that, in general, you can visit it without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used for the purpose for which it was originally collected or compatible purposes.

We have notified the Information Commissioner of the types of personal data we process and for what purpose we use it for and whom we share it with.

The Data Protection Act provides you with rights in relation to the personal data we may hold about you, namely;

• we will provide on request a copy of your personal data that we process and information concerning the processing.
• we will prevent any data processing likely to cause damage or distress.
• we will prevent data processing for the purposes of unrequested direct marketing.
  you may take action for compensation from The Salvation Army if damage results from any breach of the Act by The Salvation Army
• you may take action to rectify, block, erase or destroy inaccurate data.
  

With regard to your rights to be provided with a copy of your personal data, you are entitled to this within 40 days of making the request, providing;

• the request is in writing.
• requests must contain the information required to satisfy The Salvation Army as to the identity of the person making the request (we may require proof of your identity).
• requests must contain the information required to enable The Salvation Army to locate the information which is being sought.

We may charge up to £50 for this data, depending upon the number of pages to be provided.

Further information about the Data Protection Act can be obtained from:

Email: data@dataprotection.gov.uk
Website: http://www.dataprotection.gov.uk/

Copies of the Data Protection Act 1998 can be purchased from the Stationery Office (Mail, telephone and fax orders only) PO Box 29, Norwich NR3 1GN. General enquiries 0870 600 5522.

What information do we collect? How do we use it?

When you buy tickets online from our events unit or products from our SP&S shop, we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also need to know your email address so that we can send you confirmation of your order details.

If you donate online for one of our fundraising campaigns, as a minimum we need credit or debit card details and the card's expiry date. This is validated against your address details, to reduce the risk of fraud.

Although credit or debit card numbers are required to complete an on-line transaction, this information is not stored, and you are therefore required to enter it each time you visit the site.

You may also volunteer to provide additional information, which we may use to personalise your browsing experience.

We may also use the information we collect to notify you occasionally about topics that you believe are relevant to you by having registered an interest in them or by having subscribed to certain pages on our site.

How do we protect information?

When you place orders or access your profile information, we use a secure server. Its software (SSL) encrypts all information you input before it is sent to us. Furthermore, we apply strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

What about 'cookies'?

Cookies are small pieces of information that are stored by your web browser on your computer's hard drive. Our cookies do not contain any personally identifying or account information nor do they contain shopping items. They are used to manage the login process and manage your shopping baskets across visits to shopping areas on the site.

• To allow you to carry information across pages of our site and avoid having to re-enter information.
• To allow you to maintain a shopping basket
• Within registration to allow you to access stored information.
• To help us recognise you as a unique visitor  when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
• To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
• Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
• To tailor the site to your specification, taking into account any special interests you might have

Disabling/enabling cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

There are a number of ways to manage cookies. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.

Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. These are known as P3P features (Privacy Preferences Platform).

You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

Open 'Windows Explorer'
Click on the 'Search' button on the tool bar
Type "cookie" into the search box for 'Folders and Files'
Select 'My Computer' in the 'Look In' box
Click 'Search Now'
Double click on the folders that are found
'Select' any cookie file
Hit the 'Delete' button on your keyboard
If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.

To block cookies from The Salvation Army:

Select Internet Options from the Tools menu of your browser
Go to the Privacy tab, and click on the Edit... button in the Web sites section at the bottom of the dialog box
Enter www.salvationarmy.org.uk in the Address of web site entry field, and click the Block button.
Click OK twice.

Will The Salvation Army disclose information it collects to outside parties?

We do not and will not sell, trade or rent your personal information to others. We may use your information to provide aggregate statistics about our browsers, customers, sales, traffic patterns and related information for site improvement and internal use, but these statistics will not include any personally identifying information.

Your consent

By using our web site, you consent to the collection and use of your account information by The Salvation Army (UK with the Republic of Ireland Territory). As mentioned above, this account information does not include credit card details.

Please also refer to the Terms & Conditions for use of this website.

If we decide to change our privacy policy, we will post these changes on this page so that you are always aware what information we collect and how we use it.

Should you decide at any point that you no longer want to leave your account details with us, please email webmaster@salvationarmy.org.uk, who will enact your request. You will receive one further contact, to confirm that the necessary action has been taken.